★ Best for Insurance + Pharmacy ChoicePrices checked Oct 17, 2026
PlushCare Reviews 2026: Cost, Weight Loss Care and Is PlushCare Legit?
PlushCare is online primary care: $19.99 a month (first month free) plus a visit, a copay with insurance or $129 without. Trustpilot rates it 3.4/5; doctors get praise, billing gets complaints.
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Visit / membership
Copay (typically $30 or less) or $129 self-pay
GLP-1 from
Rx from $199/mo with a manufacturer card (self-pay)
Insurance
Yes
Availability
All 50 states + DC
01 Pricing
PlushCare Cost in 2026: What You Actually Pay
PlushCare charges for three things: the membership, each visit, and the medicine at your pharmacy. The membership fee is not a covered benefit under most insurance plans, so even insured patients pay the $19.99 themselves; the visit is where insurance helps. Current offer: First membership month free.
Item
Price
Notes
Membership
First month free; cancel anytime. Annual plan $99/year
$19.99/mo
First month free; cancel anytime. Annual plan $99/year
Visit with in-network insurance
Copay, typically $30 or less
Visit without insurance
Initial visit
$129
Initial visit
No-show or cancel within 2 hours
Fee replaces the visit charge
$75
Fee replaces the visit charge
GLP-1 medication, self-pay
Using a manufacturer discount card at your pharmacy
from $199/mo
Using a manufacturer discount card at your pharmacy
GLP-1 medication, insured
Your plan copay
Compounded semaglutide
Not offered
Monthly total: $129 + medication in month one, then $19.99 + medication per month. Self-pay month one: $0 membership (free month) + $129 visit + medication from $199 = about $328. Ongoing: $19.99 membership + medication from $199 = about $219 in months without a visit. Insured: $19.99 + a visit copay (typically $30 or less) + your drug copay.
PlushCare has a 3.4 out of 5 TrustScore from 2,792 Trustpilot reviews and an A rating from the Better Business Bureau, where it has been accredited since December 11, 2014. Doctors get the praise; recurring charges and cancelling get the complaints.
Trustpilot
seen Oct 17, 2026
3.4 / 5TrustScore
Reviews
2,792
5-star share
68%
1-star share
27%
2 to 4 stars combined
5%
Company replies
Replied to 91% of negative reviews, typically within 48 hours
Review invitations
Trustpilot notes the company has not invited customers recently
5★68%
4★2%
3★1%
2★2%
1★27%
BBB · Plushcare, Inc.
seen Oct 17, 2026
ABBB rating
Accreditation
BBB Accredited since Dec 11, 2014
Business started
Feb 11, 2013
Customer reviews on file
241
Complaints, last 3 years
323
The split is the story. Two thirds of Trustpilot reviewers give five stars and a quarter give one, with almost nothing in between. People either got a quick visit and a prescription, or they found a charge they did not expect.
Trustpilot also flags that PlushCare has not been inviting customers to review recently, so the current pool is mostly people who came to the site on their own. Unprompted reviews lean toward problems, which is one reason the one-star share is high.
Looking for PlushCare weight loss reviews in particular? Trustpilot does not split reviews by service, so GLP-1 patients sit in the same pool as urgent care and therapy patients. The billing pattern below applies to all of them, because every service runs on the same membership.
A BBB letter grade measures how a business handles complaints and its file history, not how good the care is. An A with 323 complaints in three years means PlushCare answers complaints, not that there are few of them.
What reviewers repeat (Trustpilot summary and recent reviews, Oct 17, 2026)
Knowledgeable, thorough doctors
Same-day appointments
Prescriptions sent quickly
Recurring membership charges people did not expect
Trouble cancelling, charges after cancelling
Slow replies on billing disputes
What to do with this
Most complaints are about the $19.99 membership, not the medicine. If you only need one visit, the first month is free, so cancel at least one day before it renews (steps in How to Cancel PlushCare Membership) and keep the confirmation. To compare clinics that bill differently, see best GLP-1 providers 2026.
B
Trust score 4.0 / 5
Insured patients who want a physician visit for a copay and an FDA-approved GLP-1 filled at their own pharmacy.
03 Legitimacy
Is PlushCare Legit?
Company
Plushcare, Inc., San Francisco; in business since Feb 11, 2013 and BBB Accredited since Dec 11, 2014 (bbb.org, checked Oct 17, 2026).
Ownership
Accolade, Inc. acquired PlushCare on June 9, 2021 (Accolade 10-Q, SEC). Accolade became a wholly owned subsidiary of Transcarent on April 8, 2025 (Accolade 8-K, SEC).
Clinicians
Board-certified doctors available in all 50 states and DC, per plushcare.com.
Insurance
In network with most major insurers; the site cites 65+ plans including Aetna, Anthem, Cigna, Humana and UnitedHealthcare.
Medications
FDA-approved prescriptions only, filled at your pharmacy; no compounded GLP-1s.
Membership terms
$19.99 a month (first month free) or $99 a year; cancel in your profile at least one calendar day before renewal (PlushCare help center, Oct 2026).
Regulators and courts
No FTC case or state attorney general action naming PlushCare found (ftc.gov site search, Oct 17, 2026). CourtListener lists four private federal suits against PlushCare, Inc. since 2021: disability access (2021, closed), a statutory claim (2021, closed 2023), medical malpractice (2024, closed) and personal injury (filed Nov 2025, open).
04 Cancel · PlushCare help center, Oct 2026
How to Cancel PlushCare Membership
You cancel PlushCare yourself in your online profile: Payment and Insurance tab, then the cancel link. Do it at least one calendar day before your renewal date, or the next $19.99 charge goes through.
1
Log in with the right email.
Sign in at plushcare.com with the email address you used to create your profile. If the cancel link is missing, PlushCare says the usual reason is a second account under a different email.
2
Open your profile.
Go to your profile and choose the Payment and Insurance tab.
3
Click "cancel your membership".
Follow the prompts to the end of the process, not just the first screen.
4
Time it.
Finish at least one calendar day before the renewal date. On the free first month, that is the day before day 30.
Before you cancel
Take a screenshot of the confirmation screen and check your card statement after the renewal date. If a charge still posts, contact PlushCare at (800) 221-5140 or info@plushcare.com (both listed on plushcare.com/contact). The help center describes cancelling online only; it does not list phone cancellation, so use the profile route and keep the phone for disputes. Cancelling the membership does not cancel a booked visit: a no-show or a change within 2 hours of the visit costs $75.
05 Weight loss · plushcare.com, Oct 17, 2026
PlushCare Weight Loss: GLP-1 Prescriptions
PlushCare doctors can prescribe FDA-approved GLP-1s after a video visit and lab work, and the prescription goes to your pharmacy. PlushCare does not ship medication and does not offer compounded semaglutide or tirzepatide.
For weight loss
FDA-approved
Zepbound (tirzepatide)
Wegovy pen and Wegovy pill (semaglutide)
Foundayo (orforglipron)
Saxenda (liraglutide)
Non-GLP-1 options: Contrave, Xenical
For type 2 diabetes
Diabetes indication
Mounjaro, Ozempic, Victoza, Rybelsus
Prescribed for type 2 diabetes, not as weight-loss drugs. Insurers usually cover them only with a diabetes diagnosis; see GLP-1 insurance coverage.
What it takes and costs
Labs + prior auth
Labs before a GLP-1: obesity lab panel $105 at PlushCare's member rate, follow-up panel $85 (help center, Oct 2026)
Prior authorization: 7 to 14 business days on average for branded GLP-1s
Self-pay: PlushCare quotes from $199/mo with a manufacturer card
Manufacturer self-pay as of Oct 2026: Wegovy pill $149 to $299, Foundayo from $149, Zepbound $299 to $449, Wegovy pen $349 ($199 for the first 2 fills at starter doses)
Cheaper with coupons? A PlushCare prescription can be filled through NovoCare, LillyDirect or TrumpRx pricing
The useful part for insured patients is the paperwork. A doctor visit plus a prior authorization is how most plans approve Zepbound or Wegovy, and PlushCare bills the visit to 65+ plans. If your plan says no, the manufacturer prices above are the fallback; see Zepbound cost and Wegovy cost for the dose-by-dose tables.
✓In network with 65+ insurers; insured visits are typically a $30 copay or less
✓Board-certified doctors in all 50 states and DC
✓FDA-approved medication only, filled at the pharmacy you choose
✓$19.99/mo membership with the first month free, cancel anytime
✓HSA and FSA cards accepted
✕
Cons
✕Self-pay visit is $129 and medication is on top
✕No compounded option, so cash-pay medication starts at $199/mo with a manufacturer card
✕Membership auto-renews; billing and cancelling are the top complaint in Trustpilot reviews
✕Medication is not shipped by PlushCare
✕$75 fee for a no-show or a change within 2 hours of the visit
True Value Score™
Independent Scoring
B
Category Ratings
Results
Ease of use
Medical expertise
Cost & transparency
Customer support
Why It Matters
B
Total investment
Cheap if insured ($19.99 membership plus a copay), expensive if not: $129 per visit plus medication from $199 a month with a manufacturer card.
A-
Medical excellence
Board-certified physicians, FDA-approved medication only, prescriptions to your own pharmacy.
B-
Outcome tracking
Follow-up is visit-based rather than a structured program; no coaching layer.
07 Process
How PlushCare Works
Seven steps from booking to cancelling. The visit is with a doctor on video; the medicine comes from your own pharmacy.
1
Book a visit
Video visit with a board-certified doctor; membership ($19.99/mo, first month free) starts when you book.
2
Pay for the visit
With in-network insurance, a copay typically $30 or less; without insurance, $129.
3
Evaluation
The doctor reviews your history and BMI and decides whether a GLP-1 is appropriate. Lab work is required before a GLP-1 is prescribed; members get discounted lab tests.
4
Prescription
Sent to your pharmacy: Zepbound, Wegovy, Wegovy pill, Foundayo or Saxenda; Mounjaro, Ozempic, Victoza, Rybelsus for type 2 diabetes.
5
Pay for medication
Through insurance, or self-pay from $199 a month using a manufacturer discount card. Branded GLP-1s usually need prior authorization, 7 to 14 business days on average.
6
Follow-up
Book follow-up visits as needed; messaging is part of the membership.
7
Cancel
Cancel in your profile under Payment and Insurance at least one calendar day before the renewal date.
08 Fit
Who Should Use PlushCare?
🎯
Who Should Use PlushCare?
✓Insured patients whose plan covers GLP-1s and who want a doctor visit for a copay
✓People who want a physician visit rather than an async questionnaire
✓Anyone who wants to use a manufacturer savings card at their own pharmacy
🚫
Who Is PlushCare Not For?
−Cash-pay patients looking for compounded semaglutide (PlushCare does not offer it; compounded drugs are not FDA-approved)
−People who want medication shipped by the clinic
−Anyone who dislikes auto-renewing memberships
09 Alternatives
PlushCare vs Ro and Mochi for Weight Loss
Three ways to get a GLP-1 prescription online: a doctor visit billed to insurance, a brand-only program that ships, or a hybrid that also sells compounded drugs. Prices as of Oct 2026 from each provider's own pages.
PlushCare
Ro Body
Mochi Health
Bills visits to insurance
Yes, 65+ plans; copay typically $30 or less
Insurance concierge for medication prior auth
Yes, visits can be billed to insurance
Membership
$19.99/mo (first month free) or $99/yr
$39 first month, then $74 to $149/mo
$79/mo (first month free) or $199 for 12 months
Visit without insurance
$129
Included in membership
Included in membership
Who supplies the medicine
Your pharmacy
Shipped to your home
Shipped to your home
Compounded GLP-1s
No
No
Yes, from $60/mo (not FDA-approved)
Branded GLP-1 from
$199/mo quoted with a manufacturer card
$149/mo (Wegovy pill 1.5 mg) + membership
$149/mo (Wegovy pill) + membership
Pick it if
Your plan covers GLP-1s and you want a doctor visit
You want brand-only and home delivery
You want insurance help plus a cheaper cash option
Reviews moved up and refreshed (Trustpilot reply rate 91%); added cancel steps, phone number, lab prices, annual plan and ownership.
Added Trustpilot and BBB review data; Foundayo, Contrave and Xenical added; Mounjaro moved to type 2 diabetes list.
Prices and medication list re-checked against PlushCare pricing page.
10 FAQ
PlushCare FAQ
Is PlushCare legit?
Yes. Plushcare, Inc. has operated since 2013, has a BBB A rating and has been BBB-accredited since December 2014; it has been owned by Accolade since 2021, now part of Transcarent. Board-certified doctors see patients in all 50 states plus DC and prescribe FDA-approved drugs only. The weak spot is billing: Trustpilot shows 3.4/5 from 2,792 reviews (Oct 17, 2026), and most one-star reviews are about membership charges and cancelling.
What is PlushCare?
PlushCare is an online primary-care practice: you book a video visit with a board-certified doctor, licensed in all 50 states plus DC, who can treat common conditions and send prescriptions to your pharmacy. It has run since 2013. Access costs a $19.99 monthly membership (first month free) or $99 a year, plus each visit: an insurance copay, typically $30 or less, or $129 without insurance (as of Oct 2026).
How much is PlushCare without insurance?
Without insurance each doctor visit is $129, new or returning patient. The membership is $19.99 a month with the first month free, or $99 a year. Medication is paid at your pharmacy; PlushCare quotes GLP-1s from $199 a month with a manufacturer card. A self-pay first month with a GLP-1 is about $328, and later months without a visit about $219. A no-show or late change costs $75 (as of Oct 2026).
How much does PlushCare cost?
With in-network insurance you pay the $19.99 monthly membership (first month free), which most plans do not cover, plus a visit copay PlushCare says is typically $30 or less, plus your drug copay. Without insurance visits are $129. HSA and FSA cards are accepted. For weight loss, labs run $105 for the obesity panel at member rates, and branded drugs usually need prior authorization of 7 to 14 business days (plushcare.com, Oct 2026).
How do I cancel my PlushCare membership?
Log in at plushcare.com with the email you signed up with, open your profile, go to the Payment and Insurance tab and click the cancel your membership link, then finish every step. PlushCare says to complete it at least one calendar day before the renewal date. If the link is missing, you are probably signed in under a second email. Keep a screenshot of the confirmation and check your next statement.
How do I log in to PlushCare?
Use the PlushCare app or the login link on plushcare.com and sign in with the email you booked with. If you have two emails, try both: PlushCare's help center says a missing cancel link usually means you are in the wrong account. We do not run PlushCare accounts and cannot reset passwords; for account problems, use the contact details in the next answer.
What is the PlushCare phone number?
PlushCare's customer service number is (800) 221-5140 and its support email is info@plushcare.com, both listed on plushcare.com/contact and on its BBB profile as of Oct 17, 2026. The contact page does not list support hours. For billing disputes, have your account email and the charge date ready; for cancelling, the help center points to the online profile rather than the phone.
Does PlushCare prescribe Zepbound?
Yes. Zepbound is on PlushCare's weight-loss list with Wegovy, the Wegovy pill, Foundayo and Saxenda; Mounjaro is listed for type 2 diabetes. The doctor decides eligibility after a visit and labs, and the prescription is filled at your pharmacy. If insurance says no, Zepbound self-pay through LillyDirect is $299 to $449 a month depending on dose (Oct 2026). PlushCare itself quotes GLP-1s from $199 a month with a manufacturer card.
⚕
Medical Disclaimer
This article is for informational purposes only and is not a substitute for professional
medical advice, diagnosis, or treatment. Always seek the advice of a licensed physician
or qualified health provider with any questions about a medical condition or medication.
Never disregard professional medical advice or delay seeking it because of something you
have read on this website.
